Common Questions
– Shipping is via Ground Flat Rate (Average 5-7 Days)
– Shipping costs are included in the final price
You must cancel within one month prior to last delivery. While we do not accept refunds, we will work with you on a case by case discression.
We’re a monthly dog subscription box packed with USA-made treats, toys, and training tips from a certified trainer (me!). Think of it as happiness in a box—for both you and your pup.
You subscribe → we pack up the goodies → your dog does zoomies when the box arrives. Simple as that!
Everything in our box is sourced in the USA (no mystery imports here!). Plus, each month unlocks a fresh training guide to help your pup learn new skills. Oh, and we donate $1 from every box each quarter to a dog rescue. ❤️
Right now, it’s one size fits all tails! We handpick items that work for most pups, but if your dog has special needs, just bark at us—we’ll do our best to adjust
Totally! Tell us your pup’s allergies at checkout and we’ll make sure their box is safe and tasty.
Order by the 15th of the month and your pup’s goodies ship out that month. After the 15th? It’ll ship the following month—don’t worry, it’s worth the wait!
Yep! You can cancel, pause, or resubscribe whenever. We want you wagging, not worrying.
Not yet—we’re keeping it local for now. But we hope to expand our pawprint one day!
Snap a pic of your pup with their box (or an item from it), upload it on our site, and tag us @helenandwinnie on Instagram. Don’t have Insta? Just upload and tell a friend about us! Winner gets: a special surprise in their next box, a spot in our brochure, AND a spotlight on our website.
Sometimes! We bring our treats to markets and may add extras to the site soon. Keep an eye out!
Every treat in our boxes is sourced in the USA, because as a dog owner, I care about what goes into their bodies just like I care about my own. From durable toys to surprise extras, everything is hand-picked with love to keep your dog happy, healthy, and entertained.
Each subscription unlocks monthly training guides to help you teach new skills and strengthen your bond with your dog. New subscribers receive three starter guides as part of their first box.
Dogs are family, and we treat them as such—combining fun, quality, and education in every box.